Shipping policy

Our mission is to offer you the very best shipping options available, no matter where in the world you live. Every day, we deliver to customers around the world. We partner with premium global suppliers, and aim to have your order to you as soon as possible.

Our US customers enjoy Free Shipping on all orders, each and every time. Canada, Europe, the United Kingdom, Australia, New Zealand, and all other countries, will be eligible for free shipping on orders of $100 USD or more; orders of $99.99 USD and less will require a Standard Shipping rate of $9.99 USD.

Please allow between 2 to 7 business days for your order to be processed, items to be dispatched, and then to receive your tracking code.

It is important to note that because we source our products from different suppliers around the world, shipping times may vary between manufacturers/suppliers. The times listed below are an average, and are subject to change, depending on the popularity, current demand, and availability of each individual product, as well as international customs processing times. However, we will always endeavor to give you the fastest possible delivery time for your order.

 

United States - Between 10 to 30 business days for delivery.

All Other Countries - Between 15 to 40 business days for delivery.

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, and United States.

 

Any item which takes more than 30 Business Days (from the date that the items are dispatched) to arrive to an address in the U.S, or more than 40 business days to arrive in any other country, will be eligible for a full refund or replaced with another identical product.

 

Larger items such as furniture and rugs, or large orders consisting of higher quantities of any other product, may take between an additional 20 to 30 business days on top of the above estimated shipping times to be delivered. 

 

Once an item(s) has been delivered to your destination address, and is in or around your property, our company is no longer liable for any theft or damage to the item(s) post delivery. Any theft or damage to the item(s) must then be taken up with the courier or local postal service.

 

If the courier cannot deliver your package due to an incomplete or incorrect address given by the customer at the time of placing the order, the customer will be responsible for paying any additional costs incurred to arrange for redelivery of the package.

If a package is marked as an unsuccessful delivery and returned to us for any of the following reasons, Foxenwolves. will not be liable to issue a refund for the cost of the order:

i) due to the recipient not being present to accept the package(s) at the time of delivery;

ii) due to an insufficient delivery address being given by the customer at the time of placing the order, and which cannot be delivered to by the courier;

iii) due to the recipient not adhering to courier notices to pick up the package(s) from a local depot or post office within the advised timeframe, after notice has been given that the package is being held there.

If you would like the package(s) to be re-shipped to you after it has been returned to us (sender), you will be responsible for incurring the full cost of the re-shipment fee amount. However, if you would like a refund for the item(s) that were returned to us, this will only be issued minus the original shipment fee.

 

Customs fees and/or VAT charges are not included in the cost of your order, and will not be paid for by Foxenwolves . If one or both of these charges are placed on a package by your local Customs office after we have shipped the item, these charges will need to be paid for in full by the customer, and are not the responsibility of  Foxenwolves.